The importance of kindness in the age of COVID

Intelligent kindness is a powerful evidence-based approach to practising person-centred care and in this workshop, we will have the opportunity to reflect on the different perspectives on kindness and its importance in the way we provide care for each other. This session will take place at RCPCH Conference Online.
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The COVID-19 pandemic has brought into focus how vulnerable the wellbeing of the nation is. We have learnt many hard lessons but one of the most enduring is the value of human relationships.

In the healthcare setting this is about endeavouring to remember the person at the heart of care. By “person” centred, we refer to both the providers of care - healthcare workers, and the receivers of care - children and their families. Both need to be nurtured and supported on their health journey. When we treat each other with a sense of kinship, we can work towards excellence at both an individual and systems level.

Intelligent kindness is a powerful evidence-based approach to practising person-centred care and in this workshop, we will have the opportunity to reflect on the different perspectives on kindness and its importance in the way we provide care for each other.

Part 1 - Setting the scene

15:30-15:35 - Introduction, Dr Camilla Kingdon

15:35-15:45 - Co-producing health - making sense of I, Professor Paul Batalden,

15:45-15:55 - Thoughts on intelligent Kindness, John Ballatt,

15:55-16:10 - Reactions and reflections, Gabby Mathews, Anna Baverstock, Dr Bob Klaber, Suzie Bailey

16:10-16:30 - Panel discussion and questions

16:30-16:40 - Break

Part 2 - Kindness in action

16:40-16:50 - Examples of work done with young people, patients, families and carers, Gabby Mathews #iwill ambassador and disability activists: Charli Kimmis and Emma Beeden

16:50-16:55 - Examples of Kindness in action – clinical team focus, Dr Anna Baverstock

16:55-17:00 - Examples of Kindness in action – leadership focus, Suzie Bailey

17:00-17:05 - Examples of Kindness in action – system focus, Dr Bob Klaber

17:05-17:15 - Reflections - John Ballatt and Paul Batalden

17:15-17:35 - Panel discussion and questions

17:35 - 17:50 - The College and kindness bringing the spirit of Ubuntu, Dr Camilla Kingdon