S.A.F.E 2: Patient safety culture


We now move on to looking at the theories that underpin the development of a patient safety culture, including some tools and techniques for assessing your culture and working to improve it.

Theories of patient safety

Patient safety is a fundamental part of quality care and the aim is to provide reliable care and constantly learn from the daily care being provided.

The basis of the process is the development of high reliability processes in the clinical microsystem. This involves anticipation of what may happen and resilience when things do occur, which forms the basis of situation awareness.

We build our approach to patient safety on four key steps

  1. Risk management - to identify risks and adverse events and to develop a response to mitigate that risk.
  2. Human factors - addressing the factors that can cause harm due to the nature of humans. This includes addressing the design of processes to take these risks into account, looking at tasks, equipment, environment, patients, and staff factors and how they impact on safety.
  3. Reliability theory - aims to develop standardised approaches and have the patient receive the right care the first time every time.
  4. Resilience engineering - looks at what works and tries to build on this as well as learning from what doesn't work.

Weick KE and Sutcliffe KM. Managing the unexpected: assuring high perofrmance in an age of complexity. San Francisco: Jossey-Bass, 2001

Wilson KA, Burke CS, Priest HA et al. Developing high reliability teams. Qual Saf Healthcare, 2005,14: 303-309

Model of accident causation

In focusing on patient safety, we put in place a number of barriers that are designed to prevent harm from reaching the patient. However, each of these barriers has weaknesses, and occasionally the barrier is breached. Patients are harmed when successive barriers to harm are breached.

One way of looking at it is described by Reason's Swiss Cheese Model of Accident Causation, presented below:

Reasons' Swiss Cheese Model

Figure 1: Reason's Swiss Cheese Model of Accident Causation

Presentation and papers

This presentation provides an overview of the theories of patient safety, including how to develop your own safety-based culture.

Presentation 2 - Patient Safety Culture (PPT, 331KB)

An overview of paediatric patient safety is provided in a series of free online papers, as well as more information on theories of patient safety.

You can also look at a paper from the Health Foundation that provides a framework for patient safety.

Tools and worked examples

Understanding the theories that underpin the concept of patient safety will be key to helping identify the specific aim of your local project. It will also give you a deeper understanding of how to measure and improve the local safety culture.

The tools below, including some worked examples, have been selected to help you understand the local culture, and identify areas for further improvement.

Tool 1: Manchester Patient Safety Framework (MaPSaF)

The MaPSaF is a safety tool that allows you to assess how a team views the approach to safety in the team as well as in the wider organisation. The webite includes instructions. 

This can also be used as a developmental tool for team building, as well as to help begin a journey to open communication.

Manchester Patient Safety Framework tool

Tool 2: Safety Climate survey

Modified for UK healthcare from the SCORE Survey, this aims to provide an indication of the safety culture on a ward.

The staff survey is is usually administered every six months. It allows you to measure changes in the cultural attitudes.

You can read a report about the SCORE survey and the modified form used in the S.A.F.E Programme is provided below.

You might also want to read an overview of patient safety measurement.

Safety Climate Survey (PDF, 100KB)

Safety Climate (SCORE) Survey Guidance (PDF, 489KB)

Tool 3: Experience of Care survey

A key component of S.A.F.E is engaging with children and young people and their parents and families. It is equally important to involve them with understanding the safety climate as it is in the specifics of their particular reason for being in hospital.

To support this, we have developed an Experience of Care survey. This can be given to parents or young people aged 9 to 18 so they cna give feedback on how safe they feel.

Experience of Care Survey - Parent version (MS Word, 942KB)

Experience of Care Survey - Young Person version (MS Word, 958KB)

Tool 4: SHINE tool

This tool, developed at Great Ormond Street Hospital, allows parents to report potential harm in real time. It adds a new dimension to understanding harm on the ward.

You can read full details in an article on SHINE, including accessing the tool.


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