Our contact details
If you are a located in the UK, please contact RCPCH using the details below if you wish to make a request or if you have a general enquiry.
Name: Royal College of Paediatrics and Child Health (RCPCH)
Address: 5-11 Theobalds Road, London, WC1X 8SH
Phone Number: +44 (0)20 7092 6000
Email: Data Protection Officer (for privacy/data protection enquiries only): information.governance@rcpch.ac.uk
General enquiries can be sent via RCPCH Help Centre.
If you are located in the EEA (European Economic Area) or EU (European Union), you can contact DataRep if you wish to make a request under EU GDPR. Please visit our EEA and Swiss Representative page for more information.
What information do we collect about you?
Our lawful basis for processing your personal data is:
- "Legitimate interest” – where we have assessed that the benefits of us processing your data are legitimate and not outweighed by your interests or legal rights.
We will collect username and password for users of pAIr so that we can manage access to the application.
We may use your personal data where necessary to provide technical support or deal with any maintenance issues with the system.
We may also ask for feedback so that we can improve the resource.
What do we do with your information?
We put security measures in place to ensure that your information is securely stored. We will not share identifiable information outside of RCPCH, unless we need to in order to offer technical assistance.
Transferring information outside of the UK
To provide some products and services we, or our data processors, may transfer and process information in countries outside of the UK. Some of these countries, such as those in the EEA, will have an officially recognised equivalent level of protection to the UK (adequacy decision). A list of these countries can be found via the ICO website. Where there is no adequacy decision, we will take all reasonable steps necessary to ensure that your information is protected by having in place a recognised safeguard with our partners and suppliers, such as regulatory approved UK International Transfer Agreements, Binding Corporate Rules or Codes of Conduct. Otherwise we will ask for your explicit consent.
To find out more about any specific uses of information in countries outside of the UK, or for further information about the safeguards that we have put in place, please contact the RCPCH Data Protection Officer: information.governance@rcpch.ac.uk.
Understanding GDPR and your data rights
Please read our page on Understanding GDPR and your data rights to see the full description of rights relating to your personal data. The page also explains common words and phrases used in our privacy notices, and describes our use of artificial intelligence (AI).
If you no longer want to have an account with pAIr, you can contact information.governance@rcpch.ac.uk and we will delete this.
Please contact the RCPCH Data Protection Officer if you wish to make a request; contact details are at the top of this privacy notice. If you make a request, we have one month to respond to you.
If you are located in the EU/EEA, wish to make a request, you can contact us directly or our EEA Representative; contact details are at the top of this privacy notice.
How to contact us or complain
If you are unhappy with how we are using your personal data, you should contact us in the first instance so that we can understand and try to resolve your concern. If we can't resolve the issue you have the right to complain to the Information Commissioners Office (ICO). The ICO is the UK's independent body set up to uphold information rights.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
If you have any questions about this privacy notice, the information we hold about you or you wish to make a complaint, please send an email to: information.governance@rcpch.ac.uk
Changes to this privacy notice
We keep our privacy notice under review, and we will place any updates on this web page.
Last updated 13 April 2026